An email sums up the impact we made on performance reviews at Expedia: “This was the best review experience ever! It was great to go in not having to think about the rating.”
According to an Expedia employee survey conducted after Oxygen’s work, 61 percent think the program improved the way the company manages performance. Fifty-nine percent said that year’s annual review process was simpler and less bureaucratic than previous years, and 71 percent said it included a good discussion of future-facing topics for the following year — expected business results, competencies and behaviors to continue, stop or start, and development planning.
And perhaps most impactful, 87 percent of employees think the behaviors the company expects from them are aligned with company values and help employees understand how work gets done.
According to Oxygen’s client at Expedia, “This was not straight out-of-the-box management training. We really wanted our managers to become change agents, and they did.”
This case study was adapted from the story about the same engagement as published by Chief Learning Officer magazine.