While every industry is facing disruption due to digital transformation, the healthcare industry isn’t just facing change – it’s facing a perfect storm. New technology, government legislation and the usual pressure on productivity and profits are creating a challenging, highly complex environment for every company in the healthcare industry.
Delta Dental isn’t just another company in the healthcare industry – it’s a leader, America’s largest benefits carrier, providing dental benefits and insurance to a wide variety of employers, groups and individuals. As Delta Dental continued to grow in its stormy landscape, it realized it needed to re-examine its own internal operations to keep pace.
Many of Delta Dental’s processes were driven by the needs of internal business functions – not its external stakeholders and customers. This was especially true in its HR department. Managers weren’t taking a centralized, systematic approach to leading their teams. HR strategists were spending too much time and energy on lower-level tasks. And the HR function as a whole was being consumed by the administrative needs of the business functions – taking away from its time to build a function that produced measureable business outcomes. That’s where Oxygen came in.