The strategic work we did with Delta Dental HR leadership to clarify the way different HR roles advanced the company’s mission and vision paid off. It created a more structured HR organization to better support every business function. We developed an entirely new role, the Director of Training, that gave our learning journeys a long-term home in the HR function and larger company. We instituted a new program for coaching some of the most valuable people with deep knowledge base and tenures of 25+ years. And a notable byproduct of redefining roles in the HR function was an increase in employee morale across the department – which in turn improves employee retention.
By reestablishing, and redefining roles in the HR function that would help achieve the company’s vision and mission, Oxygen helped strengthen the inside of the company so it could continue to grow in a very turbulent outside environment.